Project Arrow is an initiative to transform India Post into a vibrant and responsive organization and to make a visible and positive difference in postal operations to benefit the customers. It has been launched with objective of modernizing the post and makes visible, tangible and noteworthy differences in the post office operations that matter to \u201cAam Aadmi\u201d.
\nIn specific terms, Project Arrow entails comprehensive improvement of the core operations of the Post Offices as well as the ambience in which postal transactions are undertaken. Enhancing the quality of services in \u2018core areas\u2019 envisages focus on Mail Delivery, Remittances, Savings Bank and Office service Levels. This is helping the Department of Posts to emerge as a one-stop shop for retail products and offer a single window facility for banking, money remittances and other financial products and services including social and civic initiatives. At present Monitoring of performance \u2018Core Operations\u2019 is done in 15,584 Post Offices and \u2018Look & Feel\u2019 has been improved in 1,843 Post offices.
\nProject Arrow will benefits Customers through – Direct communication with the outside world and development benefits in rural areas; Simpler and faster Money transactions through instant money order; \u2018Local Citizens\u2019 Forums\u2019 formed who decide the performance norms for the respective post offices; Online public grievance handling and Monitoring through Video Conferences ensured sustainability and higher performance.
\nThe Project Arrow experience is a working model for ushering in an integrated and lasting improvement in the postal system and awarded with \u201cPrime ministers\u2019 award for Excellence in Public Administration for 2008-2009\u201d in 2010.
\nIn the future it is proposed to include 3,000 more computerized post offices for monitoring of \u2018Core Operations\u2019 under Project Arrow Phase-VI during 2012-13 and later complete all 24,000 computerized Post offices during 12th Plan.
\n\u2018Look & Feel\u2019 activity is proposed to be undertaken in 400 more Post offices during the financial year 2012-13 and expand in 2,500 post offices during 12th Plan in addition to existing 1843 post offices.
\n(PIB Features.)
\nInputs from the Department of Posts.<\/p>\n\n